Experience

Group Chief Innovation Officer

Sep 2023 - Present

Kuching, Sarawak, Malaysia · On-site

- As the Group Chief Innovation Officer at SOCOE, I spearhead a culture of forward-thinking and transformation. With a relentless focus on strategic innovation, I lead cross-functional teams in ideating and implementing cutting-edge solutions aligned with our corporate objectives. My role involves staying at the forefront of emerging technologies, fostering collaboration with external partners, and creating an innovation ecosystem that empowers our teams to thrive. Through a people-centric approach, I cultivate a culture of creativity and learning, translating innovative ideas into tangible business results

Regional Sales Manager - Southeast Asia

Mar 2021 - Aug 2023

Kuala Lumpur, Malaysia

Challenge: Establish market presence and drive rapid regional expansion

Exceeded targets by generating USD 3M+ revenue across 9 countries in 24 months
Executed market entry strategy resulting in successful penetration of 3 new markets within 7 months
Developed and managed partner network of 14 resellers
Secured USD 11M+ in pipeline opportunities through strategic event presentations

APAC Head of Commercial Support / Regional Manager, Malaysia & Singapore

Jan 2018 - Mar 2021

Bangkok, Thailand | Kuala Lumpur, Malaysia

Challenge: Establish a new APAC regional customer support centre and drive support revenue growth

Achieved Global Best Salesperson award (2019) for exceeding targets by 310%
Generated USD 15M+ in sales and SaaS subscriptions through strategic account management
Improved APAC customer support NPS from 51 to 85 in 11 months through customer-centric initiatives

Director, Vizrt Southeast Asia

Jan 2011 - Jan 2018

Jakarta, Indonesia | Manila, Philippines

Challenge: Transform market presence and establish regional leadership

Grew Tier-1 broadcast market share from 0% to 90% in Indonesia and Philippines within 3 years
Generated USD 15M+ in sales and SaaS subscriptions through strategic account management
Successfully established and scaled operations across 7 countries with full P&L responsibility, and established new representative offices in Manila and Jakarta

Systems Specialist / CA

Jul 2007 - Dec 2010

Kuala Lumpur, Malaysia

Systems Specialist / Customer Advocate for Vizrt, serving the Southeast Asia region

Supervisor, Real-Time Graphics Department

Jan 2006 - Dec 2006
Kuala Lumpur, Malaysia